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There is no doubt that customers are vital to the short- and long-term success of any business (regardless of size, industry, or target market). With a specific focus on the last-mile delivery industry, companies are starting to see various trends develop with regards to customer demands in terms of their experience with a company and… Continue reading How to achieve top-notch Customer Experience in your business

When customers buy a product or use a service, there are important factors that they consider. These factors may be categorised into three groups namely quality, cost and delivery. Delivery, although often seen as inferior to the others, is actually of vital importance as it involves bringing the finished goods or services to the end… Continue reading Envisioning the future of last-mile delivery – Keeping up with the latest trends and opportunities

All business owners know that customers’ needs and wants are constantly changing. However, it is the responsibility of these owners to keep up with customer trends, as well as new innovations within the commercial field. Due to the surge in the use of digital technology, as well as the safety and convenience offered by online… Continue reading Migration to digital and innovative shopping platforms: How can business owners keep up with challenges and e-commerce trends in 2021

The smartlocker industry has undoubtedly become a new and innovative method of conducting last-mile delivery in South Africa. However, this industry has the potential to not only positively affect the country on a national scale, but can have a much greater impact internationally. This blog aims to investigate the ways in which the smartlocker business… Continue reading Achieving SDGs in Africa: How can the smartlocker business model contribute to the attainment of Global Goals?

Many countries have been struck by the COVID-19 pandemic and are now racing to develop and acquire a vaccine. The challenge does not only reside in vaccine production, but also in the logistics and supply chain to ensure it reaches all citizens. Some of the biggest challenges facing the African continent include the cold chain… Continue reading COVID-19 vaccine delivery to Africa: Improving supply chain efficiency with smart technology

More opportunity for small businesses with the recent surge in the use of smart technologies More and more small businesses are beginning to pop up all over South Africa. According to the Centre for Development and Enterprise (CDE), over five million micro and small businesses currently exist in South Africa. It is not surprising that… Continue reading How small businesses can take advantage of technology: A smart delivery option that take businesses one step ahead

The advent of the Covid-19-induced lockdowns and subsequent closure of non-essential businesses accelerated the migration of business operations to digital platforms in order to adhere to social distancing directives. Consequently, a growing number of people are opting for online shopping whilst choosing to have their purchases delivered to their homes or collected at the purchaser’s… Continue reading Taking the lead from Asia’s smart locker technology to unlock South Africa’s last mile delivery