And Africa LLC, trading under the name Easy Collect & Drop hereinafter referred to as “ECD”, provides services through its network of ECD points (ECD smart lockers and ECD partner stores) and door delivery services, including but not limited to parcel storage services and carriage services. We may increase or reduce our services without prior notification. By using services provided by ECD, you agree to be bound by the Terms and Conditions set out below.

1. ECD (“we”, “us”, “our”) is a smart locker storage and delivery service provider. We operate the website www.easycollectanddrop.com (“Website”) and the mobile phone applications (“App”) to provide services for our users (“Users”, “you”, “your”).
2. ECD Points: Fixed points where the users can drop off and collect their parcels. It can be either a smart locker or Partner Store.
3. Smart locker: a smart locker is a self-service automatic terminal consisting of locker cells controlled by a central terminal, allowing users and couriers to deliver to and collect from.
4. ECD Partner Store: A store that has a partnership with ECD and use that store as a drop off or pick point for their parcels.
5. Services: ECD provides services through its network of ECD Points, including but not limited to parcel storage and delivery services. ECD only operates the smart lockers and courier service thus is not responsible for the other elements necessary to provide these services. We rely on our partners to provide these services.
6. Partners: ECD is only responsible for the storage and delivery of your parcels. However, ECD may rely on its partners in delivery of our services. This includes but is not limited to our logistics partners and e-commerce partners.
7. Users: users of Services provided by ECD

1. In order to use the ECD Services, you need to (1) be 18 or older, or be 13 or older and have your parent or guardian’s consent to the Agreements and (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable law.
2. ECD may need your Personal Information to provide our Services. By using our Services, you represent that any Personal Information that you submit to ECD is true, accurate, and complete, and you agree to receiving from ECD notifications necessary to us providing the Services for you.

1. The User shall pay all charges as and when they fall due in accordance with any relevant provisions in this Agreement.
2. ECD reserves the right to suspend or withhold the Services until full payment of any outstanding overdue amount is received.
3. ECD reserves the right to alter its charges at any given time.
4. In the event of any dispute between ECD and the User relating to any charges billed to the User by ECD, the charges set out in the records of ECD shall be conclusive evidence of the charges incurred by the User.
5. ECD and its Partners shall have a lien on the User’s goods for all charges or payments to which ECD is entitled in connection with this Agreement. ECD and its Partners have the right but not the obligation to (a) retain the Goods until such charges and payments are settled or (b) dispose of the Goods.
6. ECD Does not use or provide printed waybills or paper Proof of Delivery (POD), the delivery is complete using PIN codes provided to both Sender and Receiver. The customer can download and print their invoice on ECD platforms by themselves. 

1. Any parcel that exceeds the reserved size or locker cell size or maximum weight of 20 kilograms (20,000 grams) for ECD points involved delivery and 50 kilograms (50,000 grams) for Door-to-Door delivery (ONLY) will not be carried by us and our partners nor stored in our smart lockers. Parcel sizes are displayed on our Website, App and our partner e-commerce websites.
2. There are restrictions on the opening hours of some ECD points locations. Details of each location can be read on our Website, App and partner e-commerce websites before selecting a locker or ECD Partner Store. Operating time restrictions will also be displayed on each ECD Point name/ID.
3. ECD locker case: Our lockers may be fully occupied. When this happens, we encourage you to try placing an order either later that same day or as early as possible on the day after.
4. ECD will make reasonable efforts to keep our Services operational. However, certain technical difficulties or maintenance may result in temporary interruptions. ECD reserves the right to modify or discontinue, temporarily or permanently, functions and features of our Services.
5. We reserve the right to modify and alter the procedures of using ECD Services.

1. items which are prohibited under any applicable law or regulations in South Africa or the country from which the item was shipped;
2. fresh food or perishables that cannot be stored in normal temperature;
3. explosives, firearms or other offensive weapons, flammable or hazardous materials, poisonous or infectious substances, blood or blood products (whether infectious or not), dangerous or undesirable goods;
4. all items prohibited by the International Air Transport Association, the International Civil Aviation Organization or any relevant government authority or under any applicable law or regulation;
5. human or animal remains;
6. live animals;
7. currency of any country, credit cards, debit cards or cash cards;
8. personal documents issued by government authorities such as identification cards, passports, driver’s licences, birth certificates etc.;
9. original copies of any record, drawing, document or electronic recording of which duplicates or copies have not been made and kept by you;
10. documents containing substantial amount of confidential information;
11. precious metals and stones;
12. illegal narcotics or drugs;
13. any package (or its contents thereof) of a value exceeding R10,000; and
14. any package that is not properly packaged and/or sealed.
15. Any Package that exceeds the declared size or the weight limits as in 7.2 and 7.3 and 5.1.

1. ECD proposes 4 different of services: Door-to-Door, Door-to-ECD point, ECD point-to-Door and ECD point-to-ECD point.
2. The parcel size & Weight chart – Door to Door delivery:

• S: Less than 432W x 460D x 145H mm and less than 3kg
• M: Less than 432W x 460D x 296H mm and less than 8kg
• L: Less than 432W x 460D x 448H mm and less than 12kg
• XL: Less than 432W x 460D x 598H mm and less than 20kg
• XXL: Less than 800W x 800D x 800H mm and less than 35kg
• XXXL: Less than 1200W x 1200D x 1200H mm and less than 50kg

3. The parcel size & Weight chart – ECD Points involved delivery:

• S: Less than 432W x 460D x 145H mm and less than 3kg
• M: Less than 432W x 460D x 296H mm and less than 8kg
• L: Less than 432W x 460D x 448H mm and less than 12kg
• XL: Less than 432W x 460D x 598H mm and less than 20kg

4. Delivery Turn Around Time within Gauteng: the average delivery time is 24 hours after placing an order for Door-to-Door, Door-to-ECD point services and 24 hours after depositing the parcel at the ECD point chosen by the sender for ECD point-to-Door and ECD point-to-ECD point services. 
5. Delivery Turn Around Time within Cape Town: the average delivery time is 24 hours after picking up an order for Door-to-Door, Door-to-ECD point services and 24 hours after depositing the parcel at the ECD point chosen by the sender for ECD point-to-Door and ECD point-to-ECD point services. 
6. Delivery Turn Around Time Nationwide (Pick Up from Gauteng and drop off outside Gauteng OR pick up from Cape Town and drop off outside Cape Town): the average delivery time is 120 hours (5 days) after picking up an order for Door-to-Door, Door-to-ECD point services, and 120 hours (5 days) after depositing the parcel at the ECD point chosen by the sender for ECD point-to-Door and ECD point-to-ECD point services. 
7. ECD Locker delivery case: The user must drop off your parcel within 24 hours after booking an ECD locker to avoid order cancellation. We do not bear any responsibility nor are we obliged to refund orders cancelled due to failure to place the parcel in the ECD locker before the 24 hours limit.  
8. ECD Locker delivery case: The user must pick up your parcel within 48 hours after your parcel is placed in our Lockers. If you fail to collect your parcel within 48 hours, your parcel may be returned to a redemption centre and extra storage or other charges may apply at your own cost.
9. If the customer requests to cancel an order after completing the payment due to reasons unrelated to ECD (e.g., personal reason, unavailability, failure to understand ECD terms & conditions and services descriptions…etc.), ECD is not required and will not refund the delivery fees already paid by the customer, even if the order is not fulfilled.
10. Orders cancellation is only accepted if the parcel is not picked up by ECD driver yet.
11. Only ECD staff can cancel orders, the customer should contact ECD customer support to request order cancellation.
12. If delivery failed for any reason, we will notify you within 3 business days after delivery failure. In the event that you do not provide instructions regarding the appropriate action to be taken within a period of 30 days after ECD has notified you of a delivery failure, the Parcel may be disposed of by ECD at its sole discretion but at your costs and no refunds will be processed.

1. Any claims for damage to and/or loss of the parcel must be made within 14 days from the date on which ECD accepts the parcel for storage, failing which ECD shall have no liability whatsoever.
2. All claims must be made by mail, facsimile or email and accompanied by a copy of the invoice and other supporting documents requested by ECD.
3. Claims are subject to clause i and other terms in this Agreement.

1. You have filled in incorrect Addresses or/and Personal Information when you use our Services;
2. You have filled in incorrect parcel information
3. You have requested to cancel your delivery after completing the order due to reasons from your side, the fees will not be refunded in that case.
4. You have deleted your ECD account: ECD can no longer have access to your past records. ECD will not process any claims or refunds in that case.
5. The pickup or drop off of the parcel delayed or cancelled due to the Sender and/or Recipient unavailability or circumstances.
6. You are not entitled to use ECD Services. e.g. your purchases are not from our partner-commerce or carried by ECD or our logistics partners;
7. Failure to drop off the parcel in ECD lockers before the 24 hours limit (As a sender) or pick it up before the 48 hours limit (As a Recipient) in case of ECD Locker delivery.
8. ECD’s failure to perform any of its obligations hereunder as a consequence of circumstances outside its control, including without limitation any act of God such as weather conditions, flood or earthquake, work stoppages, strikes, industrial disputes, war, any act of government (including delay or confiscation or detention of the Delivery Item by government authority), accidents, traffic obstructions or congestion, mechanical breakdown, or other events; or
9. Your Parcel consists of any goods, items, products or materials referred to in Clause e above.

1. You agree to your Personal Information being gathered, processed, used and shared with our partners for the purpose of providing our services. Your information may also be shared to the relevant authority at the request for purposes including but not limited to crime prevention, detection, investigation and prosecution. Your Personal Information includes but is not limited to your name, email address, mobile phone number, mailing address, credit or debit card information, parcel contents and images captured by our CCTVs when using our lockers. We may also collect your Personal Information when you contact our customer support.
2. We respect your privacy. We handle your Personal Information under applicable laws and regulations including the POPI Act. Our Privacy Policy describes our information practices, including the types of information we receive and collect from you and how we use and share this information.
3. You can delete your ECD account anytime. Deleting your account due to any reason entitles that all your ECD data will be deleted. We will not be able to recover your past records or ECD history, including past deliveries, top-up balance, saved information…etc., after the user delete their account.

1. Modify and/or make derivative works of, disassemble, reverse compile and/or reverse engineer any part of the ECD website or app,
2. Licence, host, reproduce, assign, republish, sublicence, or in any way commercially exploit the services, in whole or in part,
3. Frame or utilize framing techniques to enclose any trademark, logo, images, text, page layout of the website or app,
4. Use any manual or automated software, devices or other processes including but not limited to robots, scrapes, crawlers, spiders, data mining tools to scrape and/or download data from any page contained on the website or app,
5. Remove and/or destroy any copyright notices and/or other proprietary markings contain on the ECD website or app,
6. Run any form of auto-responder and/or spam on the ECD website or app,