FAQ
Find answers to the frequently asked questions from ECD users, if you don’t find the adequate answers to your questions, feel free to contact us
GENERAL 
What is Easy Collect & Drop?
How it works?
How much does it cost?
What services does Easy Collect & Drop offer?
What is the ECD Customer Support operating hours and contact details?
How do I pay?
LOCKERS 
Where can I find an ECD locker nearest to my home or workplace?
What is the size limit for each locker cell?
What happens if my parcel exceeds the size limit of the cell I reserved?
What is the weight limit for parcels allowed inside the ECD locker?
What parcel items are not allowed inside the ECD locker?
What happens when I discover an ECD locker that is damage or has a technical malfunction?
Is the ECD locker affected by load-shedding/power outage?
ORDERS 
Can I send more than one parcel as a single order?
Can I use ECD to return online purchases?
When can I pick up my parcel or online purchase?
Does ECD provide parcel packaging?
Is my parcel safe inside the ECD locker?
What happens when my parcel gets damaged or lost?
What should I do when my parcel is either delayed or doesn’t reach therecipient at all?
What happens when there are no available cells at the time of order placement?
How many hours are allocated to either drop off or pick up a parcel after receiving a SMS/email notification?
Can I track my order?
Can I update order information after successfully processing an order?

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